Frequently asked questions

Yes. Every product shows the manufacturer’s RRP and our price, which is at least 20% lower. We also check our prices against other UK stores to make sure they’re competitive.

Yes — 15% off your order. Email a picture of your Blue Light card, Defence Privilege card, MOD90 Armed Forces card or NHS ID badge to shop@bathroomsuk.com and we’ll send you a one-time code to use at checkout. Please check your card is in date; cards without an expiry date are classed as lifetime cards.

Absolutely — that’s what we’re here for. Try our Bathroom Finder for a 60-second shortlist, or call our Exeter team on 01392 682879 with your measurements and we’ll spec the whole room with you, free.

The tray must match the enclosure’s footprint and shape exactly — including the curve radius on quadrants. If you’re unsure, send us both product names or codes before ordering and we’ll confirm compatibility.

Delivery is FREE on orders over £250 across mainland UK. Under £250, delivery is scaled per item and capped at a maximum of £55 for your whole order — you’ll see the exact cost at checkout. Full details on our Delivery page.

In-stock items are dispatched the following working day and typically arrive within 3–5 working days. For pre-orders, one of our team will contact you with the expected delivery date.

Baths, shower enclosures and furniture are delivered kerbside on a pallet by reputable couriers. Please make sure someone is available to receive and check the delivery — we recommend inspecting items before signing.

Our standard delivery covers mainland UK. For Northern Ireland, the Scottish Highlands and Islands, or international destinations, contact us before ordering and we’ll quote the best option for your address.

Check your delivery on arrival where possible. If anything is damaged, report it to us as soon as possible with photos of the item and packaging — we’ll get a replacement moving straight away. Damage not reported within the timescales in our terms may not be eligible for replacement or refund.

Yes — unused items in their original, unopened and undamaged packaging can be returned within 30 days of delivery or collection. All returns must be pre-authorised, so please contact us first. Full details are on our Returns & Refunds page.

Once your return arrives back in resalable condition, we issue your refund within 10 days, less a 20% restocking fee.

Used products, fixing materials, bespoke or special-order items, end-of-line products, goods delivered more than 30 days ago, and damage that wasn’t reported in time. See the full list on our returns page.

Yes — all products carry a manufacturer’s guarantee, and your statutory rights are unaffected. Guarantee lengths vary by range; check the product page or ask us.

Dimensions are listed in each product’s description and specification bullets. If something’s missing, email shop@bathroomsuk.com and we’ll send the full technical sheet.

Yes — plumbers, fitters and developers are very welcome. Call 01392 682879 to talk about trade quantities and pricing.