Changed your mind? No drama.

We hope you love your products — but if not, here’s exactly how returns work at Britain’s Got Ltd trading as Britain’s Got Bathrooms, in plain English.

What can and can’t be returned

We can accept

Unused items (excluding fixing products)
Products in their original, unopened and undamaged packaging
Returns requested within 30 days of delivery or collection
Full box quantities with a value of £30 or more

We can’t accept

Used products or fixing materials
Goods delivered or collected more than 30 days ago
Bespoke (custom-made) products
Special order items or quantities
End-of-line products
Damage not reported within the required timescales

How to return your order

Get in touch first. Returns are only accepted if pre-authorised — contact us with your order number and we’ll confirm your return and issue a returns number.
Package it well. Bathroom products are fragile. Use the original packaging, and photograph everything before it leaves your property in case of carrier issues. Refunds can’t be issued if goods arrive back in an unsaleable condition.
Label and book it in. Note your returns number clearly on every package, box, crate or pallet. Returns must be booked in advance and arrive between 8:30am and 4:00pm, Monday to Friday.
Send it back. Returning the goods to our warehouse is your responsibility (see the address below). If damage is apparent when we receive your return, we’ll photograph it for you so you can claim from your courier.

Return address:
Britain’s Got Ltd trading as Britain’s Got Bathrooms
Marine Building, 1 Queen Ann Place, Plymouth, Devon, PL4 0FB, United Kingdom

Your refund

Once your return arrives back with us in resalable condition, we’ll issue your refund within 10 days, less a 20% restocking fee, to your original payment method.

Arrived damaged or faulty? That’s different — you won’t pay a restocking fee for our mistakes or transit damage. Report it to us as soon as possible with photos and we’ll put it right with a replacement or full refund. Your statutory rights are unaffected.

Ready to start a return?

Complete the contact form or call us on 01392 682879 with your order number, and we’ll take it from there.

Request a Return