Terms & Conditions
These terms apply to all purchases from bathroomsuk.com, operated by Britain’s Got Ltd trading as Britain’s Got Bathrooms. By placing an order you agree to them — so here they are in plain English.
- Who we are
- Ordering & contract
- Prices & payment
- Delivery
- Damaged or faulty goods
- Cancellations & returns
- Guarantees
- Our liability
- General
1. Who we are
Britain’s Got Ltd trading as Britain’s Got Bathrooms, registered in England and Wales, company registration number 16582933. Registered office and head office: 4 Bridford Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8QX. Contact: 01392 682879 / shop@bathroomsuk.com.
2. Ordering & contract
When you place an order you will receive an order confirmation email — this acknowledges your order but does not accept it. A contract is formed when we dispatch your goods. We may decline an order where a product has been mispriced, is out of stock, or we cannot deliver to your address; if so, we’ll tell you promptly and refund any payment in full. Please check your order details carefully — product sizes, colours and quantities — before completing checkout.
3. Prices & payment
All prices are in pounds sterling and include VAT at the current rate. The RRP shown against our prices is the manufacturer’s recommended retail price. Delivery charges, where applicable, are shown at checkout before you pay. Payment is taken in full at the time of order through our secure payment providers. We do our best to ensure pricing accuracy; if we discover a genuine pricing error in your order we will contact you to reconfirm or cancel with a full refund.
4. Delivery
We deliver to mainland UK; delivery is free on orders over £200, with charges for smaller orders shown at checkout. In-stock items are normally dispatched the next working day and arrive within 3–5 working days. Large items are delivered kerbside by pallet courier — please ensure access is possible and someone is available to receive the goods. Delivery dates are estimates and we cannot accept liability for losses caused by delay, so please do not book installers until your goods have arrived and been checked. For Northern Ireland, the Scottish Highlands and Islands or other destinations, contact us for a quote before ordering.
5. Damaged or faulty goods
Please check your delivery as soon as it arrives. Report any damage or shortages to us within 48 hours of delivery, with photographs of the item and its packaging, to shop@bathroomsuk.com. We will replace damaged or faulty items or refund you in full — this costs you nothing. Damage reported outside these timescales may not be eligible for replacement or refund. Your statutory rights under the Consumer Rights Act 2015 are unaffected.
6. Cancellations & returns
Under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving your goods, and unused items in original packaging may be returned within 30 days in line with our Returns & Refunds policy, which forms part of these terms. Returns must be pre-authorised, are returned at your cost and risk, and refunds for change-of-mind returns are issued within 10 days of receipt less a 20% restocking fee. Bespoke, special-order and end-of-line items, used products and fixing materials cannot be returned.
7. Guarantees
All products carry a manufacturer’s guarantee; lengths vary by product and range — check the product page or ask us. Guarantees cover domestic use and proper installation by a competent person, and do not cover misuse, incorrect installation or normal wear. Guarantees are in addition to, and do not affect, your statutory rights.
8. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be limited. Otherwise, our liability to you in connection with any order is limited to the price paid for that order, and we are not liable for indirect losses such as trade or installation costs booked before goods were received and checked.
9. General
These terms are governed by the law of England and Wales and any disputes are subject to the jurisdiction of its courts. If any part of these terms is found unenforceable, the rest remain in force. We may update these terms from time to time; the version published at the time of your order applies. Content on this website, including images and text, may not be reproduced without our permission.
Terms & Conditions
These terms apply to all purchases from bathroomsuk.com, operated by Britain’s Got Ltd trading as Britain’s Got Bathrooms. By placing an order you agree to them — so here they are in plain English.
- Who we are
- Ordering & contract
- Prices & payment
- Delivery
- Damaged or faulty goods
- Cancellations & returns
- Guarantees
- Our liability
- General
1. Who we are
Britain’s Got Ltd trading as Britain’s Got Bathrooms, registered in England and Wales, company registration number 16582933. Registered office and head office: 4 Bridford Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8QX. Contact: 01392 682879 / shop@bathroomsuk.com.
2. Ordering & contract
When you place an order you will receive an order confirmation email — this acknowledges your order but does not accept it. A contract is formed when we dispatch your goods. We may decline an order where a product has been mispriced, is out of stock, or we cannot deliver to your address; if so, we’ll tell you promptly and refund any payment in full. Please check your order details carefully — product sizes, colours and quantities — before completing checkout.
3. Prices & payment
All prices are in pounds sterling and include VAT at the current rate. The RRP shown against our prices is the manufacturer’s recommended retail price. Delivery charges, where applicable, are shown at checkout before you pay. Payment is taken in full at the time of order through our secure payment providers. We do our best to ensure pricing accuracy; if we discover a genuine pricing error in your order we will contact you to reconfirm or cancel with a full refund.
4. Delivery
We deliver to mainland UK; delivery is FREE on orders over £250. On orders under £250, delivery is charged per item according to size and weight, capped at a maximum of £55 per order, with the exact charge shown at checkout before payment. In-stock items are normally dispatched the next working day and arrive within 3–5 working days. Large items are delivered kerbside by pallet courier — please ensure access is possible and someone is available to receive the goods. Delivery dates are estimates and we cannot accept liability for losses caused by delay, so please do not book installers until your goods have arrived and been checked. For Northern Ireland, the Scottish Highlands and Islands or other destinations, contact us for a quote before ordering.
5. Damaged or faulty goods
Please check your delivery as soon as it arrives. Report any damage or shortages to us within 48 hours of delivery, with photographs of the item and its packaging, to shop@bathroomsuk.com. We will replace damaged or faulty items or refund you in full — this costs you nothing. Damage reported outside these timescales may not be eligible for replacement or refund. Your statutory rights under the Consumer Rights Act 2015 are unaffected.
6. Cancellations & returns
Under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving your goods, and unused items in original packaging may be returned within 30 days in line with our Returns & Refunds policy, which forms part of these terms. Returns must be pre-authorised, are returned at your cost and risk, and refunds for change-of-mind returns are issued within 10 days of receipt less a 20% restocking fee. Bespoke, special-order and end-of-line items, used products and fixing materials cannot be returned.
7. Guarantees
All products carry a manufacturer’s guarantee; lengths vary by product and range — check the product page or ask us. Guarantees cover domestic use and proper installation by a competent person, and do not cover misuse, incorrect installation or normal wear. Guarantees are in addition to, and do not affect, your statutory rights.
8. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be limited. Otherwise, our liability to you in connection with any order is limited to the price paid for that order, and we are not liable for indirect losses such as trade or installation costs booked before goods were received and checked.
9. General
These terms are governed by the law of England and Wales and any disputes are subject to the jurisdiction of its courts. If any part of these terms is found unenforceable, the rest remain in force. We may update these terms from time to time; the version published at the time of your order applies. Content on this website, including images and text, may not be reproduced without our permission.